GENERAL

ECG Cashless System aims to improve Customers' Convenience – Mr Ahmed Adams
After almost two years of examine, the Electricity Company of Ghana (ECG) has fully operationalized its cashless payment system and is no longer receiving cash payment at all of its 300 offices across the country.

Date Created : 10/6/2023 12:00:00 AM : Story Author : Ghanadistricts.com /Afua Yeboah

“In the past few months, ECG has improved their digitalization system and is now ready to roll out the payment platform which is one of the key interventions to improve their revenue mobilization.
In an interview with Ghanadistricts TV, Mr. Kwesi Ahmed Adams, the Manager in-charge of ECG in the Accra East District, has expressed confidence in the company’s recently introduced cashless system during the Customers Service float which took place today across the country.

He said, the new cashless system aims to improve customers’ convenience and support ECG’s revenue by reforming the process of prepaid credit purchases; and ECG aims to provide an all-in-one experience for its customers while ensuring sustained financial growth for the company.
Mr. Adams emphasized that, although it is a new program being done, some challenges would occur but the technical team has been put in place to ensure that they don’t have technical challenges that will make it difficult for customers to use the App or transact business with them.
He stated that a team is constantly monitoring and ensuring that challenges that will pop up are resolved within the shortest possible time. “Our trained staff are on standby to assist customers to download the App and take them through the process”, he stated.

“In making our way of collection more efficient, we are also mindful not to inconvenience our customers, so they can make payment by mobile money at any time and from anywhere, he added

Some customers in Taifa Market who have tried using the App commended the ECG for this intervention as it is now convenient to buy power or pay bills without having to personally show up in their office.
However, they said the process was difficult and expressed the hope that over time, the system would be made more convenient.